BSS Commerce | Support Portal

Support Portal Guide 1

• How to use our support portal?

General 15

• No download link
• How do I use the free installation?
• Can I request a trial?
• How can I receive the updated version?
• Are your extensions compatible with 3rd-party extensions?

See all 15 articles

Installation/Uninstallation/Update Extensions 12

• How to upgrade module when it's installed in vendor
• After installing M2 extension, the Backend configuration page shows 404
• Require PHP version
• Update Module via FTP Magento 1 Extensions
• How to update Magento 2 Extensions

See all 12 articles

Payment Issues 2

• Payment method
• Alternative option if Credit Card method fails

Translation Guide 2

• Translation Guide for Magento 1 Extension
• Translation Guide for Magento 2 Extension

M1 Pro Configurable Product Grid Table View 11

• jQuery Library effects to image zoom plugin of RWD Theme
• "Pro Configurable View" option is missing from the product Information "General" TAB
• Why I don’t see the new created Attribute Set available in product?
• Conflict Wholesale Fast Order extension with Pro Configurable Product Grid Table View
• How to show price with both included and excluded tax when using Pro Configurable Product Grid Table View?

See all 11 articles

Lazy Image Loader 6

• Conflict with Amasty Color Swatches extension.
• Does the Lazy Image Loader work with CMS contents, blocks, and widget?
• How does the Lazy Image Loader work with mobile versus desktop?
• Frontend is broken after installing the extension
• Conflict with rwd/versare theme

See all 6 articles

Defer Javascript 3

• Conflict with NextEnd Smart Slider extension.
• Checkout page is broken when the module is enable
• Add to cart button is not working

Delete Order Extension 2

• Setting Permission to the users using Delete Order Extension
• What is about the number after an invoice is deleted?

Multiple Store View Pricing 21

• Module does not work with configurable products
• How to delete all price of products on other store views from database?
• Bug with Magento 1.8.x
• How to update product price per Magento store view by SOAP API version2
• Error in var/report when disable Multiple Store View Pricing module

See all 21 articles

Configurable Product Table Ordering 4

• Conflict with Porto theme
• Simple product sort order
• Simple Product Image and Color Swatch on Table Ordering
• How to fix the issue with the value tier price not be converted following currency?

Admin Product Preview Plus 1

• How to shorten the preview link?

Minimum Order Amount For Customer Group 1

• Add products having tier price to cart using Minimum Order Amount For Customer Group

Reorder Product List 1

• Does Reorder Product List for Magento 1 and Magento 2 show the quantity ordered and date ordered for the items?

Tax per Store View 1

• Tax Per Store View Question

Advanced Search And Fast Autocomplete 2

• Errors with Advanced Search And Fast Autocomplete
• Frontend is broken after installing the extension

Wholesale Fast Order 5

• Modify "Fast Order" text at CMS page and Account drop-down menu
• Wholesale Fast Order extension does not support Porto themes
• Questions about Wholesale Fast Order
• Issue with searching and importing CSV file in the CMS page
• Does the extension allow searching using the SKU of the simple (associated) product?

Auto Invoice 1

• Can the invoice's status be changed from paid to unpaid after auto generating?

Order Delivery Date 5

• The date calendar doesn't appear on the frontend.
• Date time and comment in order review and in admin panel can not be found
• Where is the var deliverydate_arrival_date created?
• Delivery Date info does not show in the success order page and error with the Shipping Arrival Date in the admin
• Fatal error in the admin panel

Limit Quantity per Product 1

• Magento 1.9: have minimum qty of certain products per customer group

Multiple Store View Pricing for Magento 2 37

• Incorrect price on Product page using Multiple Store View Pricing for Magento 2
• Price for different store views switches back to global
• Fatal error when doing compile in M2 Multiple Store View Pricing
• Installing wrong version of Multiple Store View Pricing for Magento 2
• Original and special price of configurable product do not display on the category page

See all 37 articles

Order Delivery Date for Magento 2 10

• Time is not shown up in shipping method on checkout page
• How to show calendar icon of Delivery Date on theme Smartwave/porto?
• How to change the order delivery date format in the backend?
• Does Order Delivery Date for Magento 2 work with Multiple Shipping Address?
• I can not add variables "Delivery Date, Delivery Time Slots and Shipment Arrival Comments" to order confirmation emails

See all 10 articles

Auto Invoice for Magento 2 6

• Common issues of Auto Invoice for Magento 2
• Could Auto Invoice for Magento 2 work properly with Virtual products and Cash on Delivery payment method?
• Automatically invoicing when order state is pending payment
• Error: SQL memory overload
• Cancel order does not work on M2.3.x when converting date config - Consider Cancelation after

See all 6 articles

Delete Order for Magento 2 1

• Element is not expected

Wholesale Fast Order for Magento 2 15

• Fast Order form is blank.
• Why I could not search product in Fast Order Form?
• Conflict between M2 Wholesale Fast Order and M2 Ajax Add to Cart
• Questions about Wholesale Fast Order
• How to change the “Download sample CSV” function on the Fast Order page to link it to a different CSV file

See all 15 articles

Magento 2 Product Label 4

• Would it be possible to retain the dimensions of the source image upon upload into the extension?
• How to fix the issue indexer on Magento 2.1.x
• How to fix the conflict with 3rd-party Theme Sm_market?
• How to fix the conflict with theme Codazon/Fastest_food_drink on the on category page ?

Magento 2 Reward Points 2

• Does the module support NOT LOGGED IN customer?
• Installation issue on Magento 2.2.9 CE Fatal error: Interface 'Magento\Framework\Setup\Patch\DataPatchInterface' not found

Magento 2 Dependent Custom Options 2

• Module doesn't work with M2.2.4 and Product options become required after install the module
• How to extend the limitation of character in the attribute code on M2.2.x?

Hide Price/Call for Price for Magento 2 4

• How to delete table database of Hide Price/Call for Price for Magento 2?
• How to remove M2 Hide Price/Call for Price module
• How to change the labels in the Inquiry form of Hide Price/Call for Price for Magento 2
• Does BSSCommerce Hide Price Call For Price for Magento 2 work with custom theme?

Magento 2 Import Export Categories 1

• 404 homepage error after import category csv

Image Gallery for Magento 2 6

• Can users/customers have their own photo album to upload image?
• Bug in M2 Gallery Extension: Working with disabled breadcrumbs
• Couldn't upload image in admin panel
• Gallery on Product Custom Tab
• I try to import my gallery but impossible.

See all 6 articles

MAGENTO 2 SALESREP 1

• M2.2.x: How to fix error showing blank page when salerep click Create New Order button?

Magento 2 Facebook Pixel 1

• v1.0.3: How to fix Subscribe events does not have a value and currency parameter?

Magento 2 Ajax Add To Cart 8

• Conflict between Ajax Add To Cart and Configurable Product Grid Table View for Magento 2
• Conflict between Ajax Add To Cart and Configurable Product Wholesale Display for Magento 2
• Conflict between M2 Add Multiple Product to Cart and M2 Ajax Add to Cart
• Conflict between M2 Wholesale Fast Order and M2 Ajax Add to Cart
• Ajax Add to Cart for Magento 2 stops working after enabling the option "Minify JavaScript Files"

See all 8 articles

Configurable Product Grid Table View 5

• Conflict between Ajax Add To Cart and Configurable Product Grid Table View for Magento 2
• Showing From and To price on the category pages
• The module v1.1.8 doesn't work correctly with the Requisition List feature on Magento 2.3.1 EE version
• Fix issue: Cannot render CSS from module.less when theme uses SCSS
• Fix the incompatibility issue with Magento 2.2.x

Configurable Product Wholesale Display 3

• Conflict between Ajax Add To Cart and Configurable Product Wholesale Display for Magento 2
• How to change "Out of stock" to another word in Quantity column?
• Your site doesn't get css of the module

Default Magento 2 3

• How to set up currencies in default Magento 2
• Magento reacts to Client time
• I need to edit the 'Account Created In' field for 2000+ customers.

Reorder Product List for Magento 2 3

• Does Reorder Product List for Magento 1 and Magento 2 show the quantity ordered and date ordered for the items?
• Is there any other way to bulk add products form shopping cart to wishlist?
• Is that possible to Show product list according to category group while products under Reorder product section in my account section?

Meta Tags Template for Magento 2 1

• Set up meta tag for the sub category in the sub category page

Add Multiple Product to Cart 5

• Conflict between M2 Add Multiple Product to Cart and M2 Ajax Add to Cart
• Checkbox and quantity box do not show properly
• I have a simple question about Add Multiple Products To Cart : Is possible to disable the popup after add to cart actions? https://bsscommerce.com/magento-2-add-multiple-products-to-cart.html
• How to resolve conflict with custom theme
• Conflict with Porto Theme

Shipping and Payment Method per Customer Group 2

• Site is crashed when installing Shipping and Payment Method per Customer Group for Magento 2
• v1.1.6: Fix the "invalid state change requested" error at checkout for any logged in customer

Magento 2 Checkout with Display Currency 3

• Error message after installing Checkout with Display Currency for Magento 2
• Cannot change currency after the first selection
• How Checkout with Display Currency for Magento 2 extension work with Braintree payments?

Magento 2 Simple Details on Configurable Product 9

• Translate displayed text in Simple Details on Configurable Product for Magento 2
• How to change the display of stock status
• How to change the display of configurable product’s price to the default
• Does Simple Detail on Configurable Product for Magento 2 support custom options and custom attributes?
• Issue when update module to version 1.0.9 : anchor link review and

See all 9 articles

Magento 2 Defer JavaScript 3

• Checkout page stops working after enabling Defer JavaScript for Magento 2
• Issue in System config showing Blank Page
• Updating M2 Defer JS extension

Checkout Custom Field for Magento 2 9

• How to change stray comma at the end of order email custom fields
• How to change the position of the custom fields at the shipping methods
• Can the custom attributes be settled by API?
• BSSCommerce One step checkout and Checkout custom field compatibility
• Incompatibility with M2.1.x

See all 9 articles

Magento 2 Out of Stock Notification 10

• Question about M2 Out Of Stock Notification
• Out of Stock Notification: Why the messages disappear after a second?
• Conflict with Infotis Ultimo theme
• Does this extension include non cachable blocks or not?
• Fix redirects to log in section when checkout in Magento 2.2.x

See all 10 articles

Hide Price for Magento 2 1

• Hide Price for Magento 2 is installed improperly

Infinite Scroll for Magento 2 6

• Is the Infinite Scroll Extension for Magento 2 can only work in Catalog Pages?
• How to fix M2 Infinite Scroll issue - IASPagingExtension is not defined
• How to fix conflict between BSSCommerce Infinite Scroll and Porto theme?
• How to fix the conflict between tv_themevast and BSSCommerce InfiniteScroll?
• Fix the issue on Magento 2.1.x: Interface 'Magento\Framework\View\Element\Block\ArgumentInterface' not found

See all 6 articles

Minimum Order Amount For Customer Group 4

• Does Minimum Order Amount For Customer Group For Magento 2 extension have the same problem with the default?
• How to make Minimum Order Amount For Customer Group for Magento 2 compatible with M2.2.7?
• After installing the extension, I encountered serialize error on Frontend
• Module is not compatible with M2.1.x?

Import/Export Product Reviews for Magento 2 2

• Error message showing when importing review
• Is Import/Export Product Reviews based on SKU alone needed to fill in Product ID and Review ID value?

Quantity Dropdown for Magento 2 6

• How to change "custom value (x,y,z)" text in the product page?
• Does Quantity Dropdown for Magento 2 work with custom options?
• How to disable quantity dropdown function on the homepage
• How to uninstall Quantity dropdown?
• Translation is not working

See all 6 articles

Previous/Next Product Page for Magento 2 3

• Does the Previous/Next Product Page extension work with custom attributes?
• How to uninstall Magento 2 Previous/Next Product Page via SSH?
• v1.1.0: How to fix the redirect error on category on M2.2.6?

Magento 2 Import/Export Product Attributes 5

• The attributes are duplicated when exporting
• How to assign multiple attribute_sets to a single attribute?
• issue happens when saving attribute quantity_and_stock_status
• [Import Export product attributes for Magento 2]: Can I import products with their images?
• Fix error Notice: Trying to access offset on value of type null in ... line 843

Quick View for Magento 2 3

• How to fix issue that Header and Footer still display on Quick View popup?
• Can you tell me which file to manage the content of the quick view.
• v1.0.9: How to fix incompatible issue with M2.2.x-M2.3.2?

ANZ eGate Payment Gateway 1

• Does the extension keep a log of credit card type?

Magento 2 GEOIP Store Switcher 12

• Questions about M2 Geo IP extension: Redirect Scope and Function
• Fix Switch storeview bug of default Magento 2.2.2 and lower.
• Redirect 301 via configuration in .htaccess
• GEOIP switcher: My website always shows country Canada regardless of where you are browsing.
• Magento 2 GEO IP: How to change 302 to 301 redirect?

See all 12 articles

Frequently Bought Together 2

• Questions about Frequently Bought Together for Magento 2 extension
• Fix the issue not show the imported Frequently Bought Together products on the product page.

Customer Also Bought/Also Viewed 3

• Questions about Customers Also Bought/ Also Viewed for Magento 2 extension
• How to fix the conflict between BSSCommerce Customers Also Bought/ Also Viewed for Magento 2 and Smartwave Porto Theme
• Issue: The list also bought/also viewed products do not show on the cart and CMS page when not enter the product ID

Admin Product Preview Plus 2

• Backend's dashboard is opened when trying to edit static block from the frontend
• Cannot edit product from the frontend - multistores case

Configurable Product Matrix View 4

• Conflict between Ajax Add to Cart and Configurable Product Matrix View for Magento 2
• How to use +/- buttons with Matrix View?
• Fix the issue that cannot checkout on Magento 2.2.x
• M2.2.x: Fix the issue die site when disabling the config show unit price and tier price

Google AMP Extension 3

• Error when page has widget AMP Iframe
• How to fix conflict between BSS Google AMP and Smartwave_Mega menu?
• Is the extension Google AMP Extension for Magento 2 is avaliable for sale?

Force Login for Magento 2 1

• Can add a "Checkout as Guest" in the forced login page for our checkout page on load?

Multiple wishlists for Magento 2 2

• I have a question regarding BSSCommerce Multiple Wishlists for Magento 2 https://bsscommerce.com/multiple-wishlists-for-magento-2.html
• I cannot login after installing the extension.

Magento 2 One Step Checkout 23

• Fix site not getting module css due to missing file styles-m + styles-l
• How to remove time option from Delivery Date
• How to resolve broken One Page Checkout?
• How to remove TIME option from DELVIRY DATE calender option at chekcout
• Error Display in One Step Checkout for Magento 2 with API Project

See all 23 articles

Magento 2 Customer Attributes 7

• Does Customer Attributes for Magento 2 support the expansion of user avatars, occupations, cell phone numbers, addresses, and telephone information?
• How to show a customer attribute in the order grid at backend?
• How to translate "Please select one of the options"
• Error at Rest API-Call when setting extra attributes during customer creation
• How to Fix incompatible issue on M2.2.x?

See all 7 articles

Admin Email Notification for Magento 2 1

• How to send a copy of order confirmation email ?

B2B Registration for Magento 2 6

• ERROR: MySQL connection failed: Class Magento\Framework\DB\Logger\FileFactory does not exist
• B2B Registration and Customer Attributes Compatibility
• I am using multiple store 3 stores ( one B2B and other 2 retail) I want this plugin to be active on just 1 store .. is that possible ?
• The error with Amasty Reward point after registering B2B customer
• Show BSS customer attributes on invoice email

See all 6 articles

M2 Review Reminder 4

• How to make the review reminder emails use custom header and footer ?
• Doesn't send the review reminder automatically?
• Review Reminder for Magento 2 php 7.2
• Fix not compatible between M2.1.x with M2ReviewReminder

Magento 2 Pop Up 8

• Examples for the html for Pop Ups
• Popup CSS is missing, due to conflict with Pastel theme
• How to change the dimension of the popup?
• Fix conflict with MGS theme
• Fix the issue of Magento 2 Popup on Magento 2.1.x: Class Magento\Framework\Serialize\Serializer\Json does not exist

See all 8 articles

Magento 2 Pre Order 9

• How do I set a discount program for pre-order items
• Availability Date in the CMS force the product to go live after that date or is that a manual process?
• Fix conflict BSS Pre Order with module Plazathemes_Pricecountdown
• Pre Order doesn't work on category page for M2.2.3
• Module doesn't check child product on M2.2.x

See all 9 articles

SEO extension 8

• Is it possible to package all the SEO tools into one header?
• XML sitemap generates Target path, not Request path
• Google Tag Manager Questions
• FIx conflict between Bss_XML Sitemap with module Nginx page speed
• How to uninstall Magento 2 SEO Suit?

See all 8 articles

Magento 2 Size Chart 2

• Error in admin panel: 'bbfirmag_mage2.bss_size_chart' doesn't exist
• Sort Order for Size Chart tab

Group product with custom option 3

• Fixed price for Grouped products
• Grouped Product With Custom Options module compatible with PHP 7.2?
• Site loads slowly when config many configurable products on M2.4.0

Magento 2 Special Time Countdown 2

• How to change the Color of the Counter
• How to make time countdown from the day set to the specific date?

Free Shipping bar for Magento 2 2

• Side column on Category disappeared after Free Shipping bar for Magento 2 was installed.
• The description is wrong and it doesn't display correct varialbe

Social Login for Magento 2 3

• M2SocialLogin: How to get an user’s actual email address when they login or sign-up?
• "Create New Customer Account" title is showing in Advanced search, Orders return and contact us page
• How to fix incompatible issue between module with Magento 2.2.x?

Magento 2 Simple Details on Grouped Product 2

• How to fix CSS conflict between BSS Simple Details on Grouped Product and MSG/Ninth theme?
• How to fix Fatal error when the site disable MSI

Magento 2 Custom Option Image 2

• [Custom Option Image for Magento 2]: Why we cannot upload the images on our site with Magento 2 Custom Option Image?
• Fix conflict with theme Alothemes/expert1

Magento 2 Layered Navigation 13

• The layered navigation is not showing
• How to fix the conflict between BSS Layered navigation and BSSCommerce InfiniteScroll
• if your module is compatible with 2.3.2 or of you have a patch to solve this
• Category page is not working for us. After installing the Layered Navigation extension in Magento 2.3.2 version.
• Multiple choice doesn't work M2.3.2 EE?

See all 13 articles

Push Notification for Magento 2 1

• Conflict with Amasty_Orderattr

Magento 2 Checkout Success Page 1

• Why Print button does not show for Guest checkout?

Min/Max Order Quantity per Category for Magento 2 1

• Unable to unserialize value. Error: Syntax error

Magento 2 Product Attachment 2

• How to edit font/size of product attachement text
• How to modify the font size of your Product Attachement text.

Magento 2 Product Widget Slider 2

• best seller it does not appear on the page that I put the widget
• Di:compile error when update to Magento 2.3.5

M2 Gift Card 6

• I know you have the other amount that the user has to click the dropdown but what if I just want the other amount section by default?
• The same applies to the template, if there is only 1 template then it should auto select the only 1 option available
• What is the "Select Timezone" field for if a time is not specified anywhere, will the card be sent at a specific time?
• Console error of the module on Magento version 2.1.7 and below
• M2 Gift card is not compatible with M2.2.9

See all 6 articles

Magento 2 Request for Quote 7

• Options of products like length, width, heigth, materials, colors can be edited?
• Comments visible in sent emails as well or only in backend (admin and customer)
• Does your extension work with tier prices?
• When customer leaves comment on account quote page, it's not visible on admin page.
• Is the email sent every time when quote is sent/updated/resubmitted etc?

See all 7 articles

M2 Guest to Customer 4

• Does the module support to convert old guest to customer?
• Module supports to assign old orders to customer?
• M2 Guest to Customer is not compatible with Magento M2.1.x?
• How to fix the issue that module changes styles of the Magento dropdown menu?

M2 Product Tags 0

Magento 2 Advanced Review 1

• Error when reviews are not sorted following date

Magento 2 Storeview Flag 1

• Drop down with flags not displaying

Magento 2 Catalog Permission 1

• Set permission for categories not work?

M2 Reindex from Backend 1

• Issue with Bss_Core module with php7.0 version

M2 Admin Product Grid with Category 0

Magento 2 Refund Request by Customer 2

• Module makes the order sale grid slower?
• Missing model variable in the construct function (M2.3.2, module v1.1.4)?

M2 HelloWorld 2

• How to show custom collection as the normal product listing?
• How to create layered navigation on custom page in Magento 2?

Magento 2 Catalog Price Rule per Store View 2

• Exception error throws after installing the module on M2.1.2
• v1.1.0: Fix the issue cannot save catalog rule on M2.3.4

Magento 2 Product Grid Inline Editor 0

Magento 2 Custom Order Number 1

• Fix error when saving order in the backend on M2.2.0

Magento 2 Shopping Cart Price Rule per Store View 0

Magento 2 Frontend Cancel Order 1

• Fix Exception error when cancel order on the frontend

Magento 2 Admin Product Preview Plus 1

• How to optimize the loading time module M2 Admin Preview?

Magento 2 Sales Rep 1

• Extension does not work on Magento 2.3.2

Magento 2 Product Images by Customer 2

• Fix wrong Product image tab position after installing on M2.3.5_p2
• v1.0.7 Fix invalidate error image upload

M2 Company Account 1

• How to fix incompatible issue on M2.2.x?

Magento 2 Product Questions 1

• How to show status of product question on the grid

Magento 2 Duplicate Category 1

• v1.0.6: How to fix incompatible issue with M2.4.2?

M2 Frontend Cancel Order 1

• Fix the issue not receive email after canceling order on the frontend

Login to Access Page App 8

• How to set up Login to Access Pages app?
• How to Uninstall The Login to Access Pages app?
• How to set up the app to allow customers to activate their accounts?
• Is there an option to approve customers before they could access the page I want restricted?
• How to remove app completely on the store?

See all 8 articles

Product Labels Pro App 2

• How to set up Product Labels Pro App?
• How to Uninstall Product Labels Pro App?