Could not find the download link after ordering product

Created by Aiden Hua, Modified on Fri, 31 Mar, 2023 at 11:13 PM by Aiden Hua

ISSUE:

We ordered and paid successfully for our order but we could not find the download link of the extension we purchased.

When checking "My Order" grid in our account in https://bsscommerce.com/, we could see the order status is "Complete", but when we view in the Order detail, it shows Canceled: 1 in the Qty column.

SOLUTION:

- We're sorry for the inconvenience caused, the issue is due to an error from our system.

- You could still download and install the extension via composer. Here is the guide to install the module via composer: https://wiki.bsscommerce.com/docs/faqs/install-magento-extension/install-magento-2-composer/

- If you still prefer installing the extension via app/code, please kindly contact us by email at sales@bsscommerce.com or create the ticket here: https://bsscommerce.freshdesk.com/support/tickets/new, then we will share you the download link of the extension you purchased.

If you need any further assistance, please feel free to contact us. We'd be happy to support you!