Regarding to support via TeamViewer, we regret that it isn't included in our Free support.
According to our terms and conditions, Free support includes answering any question related to our products and fixing any bug/error caused by our products which is reported by customers to make sure it works well as the demo version.
To check the issue on your site, please provide us access to your website for the support (including admin account and FTP/SSH info).
Team viewer support is not accepted.
For more information about our support, please visit our terms and conditions here: https://bsscommerce.com/terms-conditions