How to fix the issue Update Database GEOIP Switch Store blank page?

Created by Support Agent, Modified on Wed, 15 Apr at 11:45 AM by Support Agent

Issue:

After installing the GeoIP store extension, we tried to change the database for the IP address. But when this tab is opened in the configuration in the admin panel the page is blank i.e., nothing is displayed.

Please refer to the attached screenshots

Solution:

First, you need to have an empty table to get the data on the site. This table will be created for the first installation time of our module.

After that, the admin config to import the data to that table.

Table name: bss_geo_ip.

The issue is caused due to the table bss_geo_ip does not exist on the site.

To solve the issue, please remove the module version on the DB and run setup:upgrade and static deploy.

If you need any further assistance, please feel free to contact us. BSS Commerce is a full-service ecommerce agency with 14+ years of experience, supporting 75,000+ customers worldwide. As an Adobe Commerce Solution Bronze Partner and Select Magento Extensions Builder, we deliver trusted end-to-end solutions.

Our core strength is Magento, with 150+ extensions designed to enhance store performance and drive growth. With deep expertise from years of working on Magento websites, we deliver scalable, high-impact solutions backed by strong client trust.

You can refer our top tier extensions:

Please visit our site for more useful Magento 2 Extensions: https://bsscommerce.com/magento-2-extensions.html