Fix Shop By button redirect to blank error on M2.2.x

Created by Support Agent, Modified on Mon, 20 Apr at 11:53 PM by Support Agent

QUESTION:


I use module v1.1.3 on my store M2.2.x. However, I found a module error when clicking to Shop By button, it gives a blank screen.

How to fix this error?


ANSWER: 


This error appears due to the fact that the module doesn't add class disable as Magento default so that customer still click Shopby even though there is no attribute to filter.

To fix this error, you could edit the file as screenshot below: app/code/Bss/LayerNavigation/view/frontend/templates/layer/view.phtml 


Or download the attached file below and overwrite the current file on your site.


If you need further assistance, please do not hesitate to let us know. We'd be happy to support. 


BSS Commerce is a trusted Magento 2 extensions provider with 14+ years of experience, serving 75,000+ customers worldwide. We are an Adobe Commerce Solution Bronze Partner and a Select Magento Extensions Builder, reinforcing our expertise in the Magento ecosystem.


We specialize in developing 150+ high-quality Magento 2 extensions that enhance functionality, improve user experience, and support scalable growth. Our reputation is built on long-term partnerships, positive feedback, and proven performance-driven solutions.


Explore our extensions: https://bsscommerce.com/magento-2-extensions.html 


You can refer our top tier extensions:

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